Legal Questions

Did unanswered verification requests make the provider’s claim premature, or justify denying it for nonresponse?

Deciding this question means ruling on the insurer's outstanding-verification defense: whether the insurer timely requested additional verification (and followed up), whether the requested verification (or a written reasonable justification) was provided, and the consequence. Under the tolling rule the insurer's 30 days to pay or deny do not begin to run while properly requested verification is outstanding, so the provider's action is premature (usually dismissed without prejudice); for claims under the 2013 amendment (services after April 1, 2013) the insurer may instead deny the claim when verification is not provided within 120 days of the initial request (11 NYCRR 65-3.5 [o], 65-3.8 [b] [3]). A decision decides the question when it holds the action premature, upholds or rejects a denial for nonresponse, finds a triable issue on any element of the defense, or rejects the defense because the requests were defective or the provider complied.

Settled statewide by the Court of Appeals. The rule itself is not disputed anywhere: the Court of Appeals has stated that a timely verification request tolls the 30-day period until the information is received (Hospital for Joint Diseases v Travelers, 9 NY3d 312, 317 [2007], post 9310) and that an insurer must pay or deny only a verified claim (Nyack Hosp. v General Motors Acceptance Corp., 8 NY3d 294 [2007], not in the database), and the Appellate Division draws the consequence that a provider's action on an unverified claim is premature. The Court of Appeals has not itself dismissed an action as premature, so 'settled_department' is the cautious alternative. Disputes have been about application: the Appellate Term's strict reading of the 30-day follow-up timing (rejected by the Second Department in Infinity Health, 2009, and St. Vincent Med. Care, 2011) and the Appellate Term's 2019 '150-day' deadline for a 120-day nonresponse denial (Chapa, 66 Misc 3d 16), rejected by the Second Department in Chapa Prods., Corp. v MVAIC (2026). Decisions applying the 150-day rule between 2019 and January 2026 are no longer good law in the Second Department.

Leading authorities · Authority map · Decisions by court · Plain-text version (Markdown)

Leading authorities

  • Central Suffolk Hosp. v New York Cent. Mut. Fire Ins. Co. (2005 NYSlipOp 09484) Appellate Division, Second Department, 2005Second Department: unanswered verification request makes the action prematureThe hospital admitted receiving the insurer's initial verification request but did not show any response, so the insurer was entitled to summary judgment dismissing its claim: an insurer need not pay or deny until it receives all requested verification. A second hospital that supplied the verification later, after which the claim was paid, could not recover interest or attorney's fees.
    the plaintiff Central Suffolk Hospital, as assignee of Renard Legette, admitted receiving the defendant’s initial request for verification of the claim, yet failed to state what response, if any, was made. Pursuant to 11 NYCRR 65-3.8 (a) (1) and (b) (3), on the undisputed facts presented, the defendant was entitled to summary judgment dismissing the plaintiffs’ first cause of action
    Later history: lv denied 7 NY3d 704 (2006), as cited in Lincoln Gen. Ins. Co. v Alev Med. Supply (post 8354)
  • New York & Presbyt. Hosp. v Progressive Cas. Ins. Co. (2004 NY Slip Op 01750) Appellate Division, Second Department, 2004Source of the rule: no response means 30 days never runRestates the verification timetable (request within 10 days, follow-up within 10 days after 30 days without response) and holds that a claim need not be paid or denied until all demanded verification is provided; when the hospital fails to respond, its claim is premature. Applied claim by claim (some claims granted because the insurer's verification proof was conclusory or related to another claim).
    When a hospital fails to respond to a verification request, the 30-day period in which to pay or deny the claim does not begin to run, and any claim for payment by the hospital is premature
  • Sound Shore Med. Ctr. v New York Cent. Mut. Fire Ins. Co. (2013 NY Slip Op 02390) Appellate Division, Second Department, 2013Toll needs two timely post-claim requests; without follow-up, not prematureA request sent before the insurer received the N-F 5 (only a UB-04 had been received) did not toll; the only effective request was the one after the N-F 5, and because the insurer sent no follow-up, the toll expired, the action was not premature and the hospital won summary judgment. Nothing requires a third request.
    any claim for payment by the medical service provider after two timely requests for verification have been sent by the insurer subsequent to its receipt of an N-F 5 form from the medical service provider is premature, if the provider has not responded to the requests
    Later history: Reversed the Appellate Term order in Sound Shore Med. Ctr. v New York Cent. Mut. Fire Ins. Co., 2011 NY Slip Op 50033(U) (post 7480)
  • Chapa Prods., Corp. v MVAIC (2026 NY Slip Op 00342) Appellate Division, Second Department, 2026120-day nonresponse denial has no 150-day deadline11 NYCRR 65-3.8 (b) (3) sets no deadline for issuing a denial after the 120-day period; the Appellate Term erred in requiring the denial within 150 days of the initial request, and dismissal of the complaint on the 120-day ground was reinstated.
    Had the New York State Department of Financial Services intended to impose a mandatory 150-day time limit to issue a denial for failure to provide the requested verification, it would have included such language in the regulations
    Later history: Reversed the Appellate Term order in Chapa Prods. Corp. v MVAIC, 66 Misc 3d 16 (2019 NY Slip Op 29341, post 17551)
  • Hospital for Joint Diseases v State Farm Mut. Auto. Ins. Co. (2004 NY Slip Op 05413) Appellate Division, Second Department, 2004Undisputed failure to respond to records requests: claim prematureDismissal of the fifth cause of action was affirmed because it was undisputed that the hospital never responded to the insurer's requests for medical records, so the insurer's time to respond never began to run and the claim was premature; requests made by letter rather than prescribed form were effective. (The first cause of action was decided on policy exhaustion, which is why many later citations are unrelated.)
    It is undisputed that the NYHMCQ failed to respond to the defendant’s verification requests for medical records. Accordingly, the period within which the defendant was required to respond to this claim did not begin to run, and any claim for payment was premature
  • Nyack Hosp. v General Motors Acceptance Corp. 8 NY3d 294An insurer must pay or deny only a verified claim (quoted in Freligh, post 3834); basis for treating an unverified claim as not overdue. Cited by 64 posts.Not in our database.
  • Westchester County Med. Ctr. v New York Cent. Mut. Fire Ins. Co. 262 AD2d 553A claim need not be paid or denied until all demanded verification is provided; confusion about a request must be addressed by communication, not inaction. Cited by 67 posts.Not in our database.
  • St. Vincent's Hosp. of Richmond v American Tr. Ins. Co. 299 AD2d 338Insurer not obligated to pay or deny until all requested verification is received; partial responses do not trigger the 30 days; letter requests are effective. Cited by both anchors.Not in our database.
  • New York & Presbyt. Hosp. v American Tr. Ins. Co. 287 AD2d 699Timely verification request tolls the 30-day period (cited in Sound Shore and Infinity Health).Not in our database.
  • 11 NYCRR 65-3.5 (o) and 65-3.8 (b) (3) (2013 amendment, effective April 1, 2013) 11 NYCRR 65-3.5 (o); 65-3.8 (b) (3)120-day period to provide verification or written reasonable justification; insurer may deny after it. Basis of the nonresponse_denial_upheld category.Not in our database.

Authority map

Each circle is a decision on this question, placed by court and date; its colour is the position it took. Lines are citations between them. Select a circle (or find a decision by name) to see its links and summary. The same decisions are listed by court below the map.

Timely requests went unanswered; the claim is not overdue and the action is prematureInsurer properly denied the claim because verification was not provided (120-day rule)Fact issues remain on whether the verification defense appliesDefense rejected because the insurer's requests or proof were deficientDefense rejected because the provider supplied the verification or justified noncomplianceRing: rules on the question, but another ground decided the caseContrasted, distinguished or limitedDeclined to follow, questioned, overruled or reversedCited
Layout

The map loads when you scroll to it.

How the rule was applied, by court

Court Premature: verification outstanding Nonresponse denial upheld Triable issue Insurer's showing fails Provider compliedTotal
Appellate Division, First Department010102
Appellate Division, Second Department12285330
Appellate Division, Third Department001001
Appellate Term, First Department21134130
Appellate Term, Second Department118994462269
Trial courts in the First Department301206
Trial courts in the Second Department2171026468

Decisions (406)

Every decision in our database that rules on this question: highest court first, then by department, newest first. 371 turn on it; the others rule on it alongside a different main ground (marked "also decides"). The one-sentence summaries describe what each court said on this question.

How this page is made: the decisions are those in our case-law database that cite this question's leading cases or were tagged with its subject. A language model read each one in full and recorded whether it rules on the question, the position it took and a one-sentence summary; a second, independent reading checked every entry. Court, department, date and the citation links come from the database. Read the decision before relying on it.